1.What is your return policy?
We want you to love your Partner iphone products as much as we do. If for any reason you aren't satisfied, contact us at cooliphoneone@gmail.com . Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packaging.
We cannot accept returns from retail stores. Customers wishing for an exchange or return must email us by contacting cooliphoneone@gmail.com and then we will provide specific instructions for return/exchange. When shipping your item back to us, please include the original packing slip with a description of the reason for return/exchange. Customers are responsible for shipping charges. We suggest using a shipping method with delivery confirmation as Partner iPhone is not responsible for return packages lost in transit.
2.When you receive a product problem. You can apply for a return and exchange policy within the 30-day validity period.
1.Protective shell:: The protective case can be replaced once.
For customers requesting replacement, we will charge PHP 200 as shipping fee.
3.How long does a return/exchange take?
We want to get your money back to you as soon as possible. We will issue a refund to your card within 2 business days of receiving the returned item. However, since the refund requires a handling fee, we will charge 20% of the payment as a handling fee.
Still have questions about returns/exchanges? Feel free to email us at coooliphoneone@gmail.com. We are here to help!
4.EXCLUSIONS
1.We cannot offer a refund on any items that are replacements or warranty claims.
2.We cannot offer a refund or return on USED glass screen protectors. We are only able to offer store credit in the amount of the glass screen protector or a replacement.
3.We do not accept returns for refund if the item broken has been damaged due to a drop, fall, etc. We can only offer a replacement or store credit to you.
4.We do not accept returns / refunds on BOGO sales.